Apology
Apologizing :
- I'm sorry for... - Please accept my sincere apology - I deeply regret that - Forgive me! I didn't mean it Responding to apologies : - That's all right! - Never mind! - Don't worry about it - Forget about it | Understand / Clarify
Expressing lack of understanding :
- Sorry, I don't understand you! - I don't see what you mean! - I can't get your idea! - I don't quite follow you! Asking for clarification : - What do you mean by...? - Could you be more explicit? - Could you clarify, please? - I beg your pardon! |
Advice
Asking for advice :
- What's your advice for...?
- What should I do to...?
- What do you advice me to do?
- What would you do if you were me?
Giving advice :
- I advice you to...
- You'd better … / you ought to...
- If I were you, I would...
- Why don't you ... ?Request
Making a request :
- Oh! Dear, I need …
- Would you mind...?
- Iwonder if you could...?
- I'd like you to …
Responding to requests :
=> Accepting:
- Sure/Certainly!
- Yes, of course!
=> Refusing:
- Sorry!
- Of course not!Complaint
Making a complaint :
- Sorry, I have a complaint
- I'm a little dissatisfied with...
- I just don't know how to say it, but …
- I'm afraid I have to make a serious complaint
Responding to complaints :
=> Accepting:
- Oh! Dear I'm really sorry about that
- I can't tell you how sorry I am
=> Rejecting:
- I'm afraid there is nothing we can do about it
- Sorry, we haven't anything we can doCertainty
Expressing certainty :
- I'm sure/certain …
- Definitely/certainly …
- There is no doubt …
- It's obvious/evident...
Expressing uncertainty :
- I'm uncertain …
- I'm not sure …
- I'm doubtful about …
Expressing probability :
- It may be …
- It could be …Opinion
Asking for opinion :
- What's your opinion of …?
- What about …?
- How do you feel about …?
- Do you think that …?
Expressing opinion :
- In my opinion …
- Personally speaking, I think …
- To my mind …
- It seems to me that …
=> Agreeing:
- I think you're right
- I share your opinion
=> Disagreeing:
- I can't agree with you
- I disagree with youBad / Good news
Expressing bad news :- I really don't know how to say it, but...- I am really sorry to say that...- You will be sorry/sad to hear …Responding to bad news :- Oh! Dear/my God!- What a pity!- Please accept my condolences!
Expressing good news :
- I've got some smashing news to tell you...
- You will be pleased to hear...
- I'm glad to tell you that...
Responding to good news :- Oh! Congratulations!- Well done!- What happy news!
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